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Terms & Conditions

USE OF THE SITE

You may only use this Site:

  • if you are at least 18 years of age or are using the Site under the supervision of yourparent(s) or legal guardian; and
  • on your own behalf and not for any commercial purposes unless explicitly authorized byus in writing.

Any information you provide to us or submit to the Site for any registration or subscriptionpurpose or otherwise must be accurate and current. You must promptly update suchinformation if there are any changes. You are solely responsible for keeping passwords andother account identifiers safe and secure and you are entirely responsible for all activities thatoccur under your password or account. You must notify us of any unauthorized use of yourpassword or account.

USER SUBMISSIONS

Anything that you submit to the Site and/or provide to us, including but not limited to,questions, reviews, comments, and suggestions (collectively, "Submissions") will become oursole and exclusive property and you grant us the right to use your name in connection withsuch Submissions. We may, but shall not be obligated to, remove or edit any submissions.

INTELLECTUAL PROPERTY

“MIKYAJY” is our registered trade mark. We are the owner or licensee of all registered andunregistered intellectual property rights in the Site and all content published on the Site(“Content”), the Site design, including, but not limited to, text, graphics, software, photos,video, music, sound, and their selection and arrangement, and all software compilations,underlying source code and software. You may download and print off one copy of extracts ofour site for personal use. You may not use of our intellectual property for any other purpose.

NO RELIANCE ON INFORMATION

The content is provided for information purposes only. Although we make a reasonable effortto ensure that the content is accurate and up to date, we make no representation and provideno warranty to this effect.

LIMITATION OF LIABILITY

To the extent permitted by law, we exclude all conditions, warranties, representations or otherterms which may apply to the Site or the Content, whether express or implied. We will not beliable to you for any loss or damage (including indirect and consequential damage) suffered byyou arising out of your use of this Site including but not limited to that arising out of or inrelation to you use of or inability to use the Site, any reliance on any Content, any virus ortechnologically harmful material that may infect your computer equipment by your use of theSite and any use of any website linked to this Site and any use of your password or account(whether authorized or not).

APPLICABLE LAW

These Terms of Use shall be interpreted and governed by the laws of the United Arab Emiratesas applicable in the Emirate of Dubai.

DISPUTES

Any controversy, claim or dispute arising out of or relating to these Terms of Use will bereferred to and finally settled by private and confidential binding arbitration before a singlearbitrator held in Dubai, UAE in English and governed by Dubai law pursuant to the Rules ofCommercial Conciliation and Arbitration of 1994 (Dubai), as amended, replaced or re-enactedfrom time to time. The arbitrator shall be a person who is legally trained and who hasexperience in the information technology field in Dubai and is independent of either party.Notwithstanding the foregoing, we reserve the right to pursue the protection of our rights withrespect to intellectual property rights and confidential information through the courts. For thispurpose, you agree to submit to the jurisdiction of the courts of Dubai.

TERMS AND CONDITIONS OF SALE

1.APPLICATION

The products listed on this Site (“Products”) are offered and sold to you pursuant to theseterms and conditions of sale, as amended from time to time (“Terms of Sale”). We may amendthese Terms of Sale at any time and the version in force at the time that you make an order forProducts (“Order) will be the terms that apply to the contract between us for such Order. Otherterms and conditions that may apply to you are contained in our Terms of Use and our PrivacyPolicy.

2.AGE RESTRICTIONS

You may not make an Order or purchase any Product unless you are at least 18 years of age.

3.PRODUCTS

The images of the Products are for illustrative purposes only. Although we make reasonableefforts to display the colours and other aspects of our Products accurately, there may be slightvariations.

4.ORDERS

After you place an Order, we will send you an email confirming receipt. However, acceptance ofyour Order does not occur until you receive an email from us informing you that your Order hasbeen dispatched. We cannot guarantee that all Products will always be available for purchase. Ifwe are unable to fulfil an Order, we will inform you by email and, if you have paid for the Order,refund the amount paid.

5.PRODUCT PRICES

The price of a Product will be as quoted on our Site at the time you submit your Order. Theprice of a Product does not include the delivery charge. Although we take all reasonable care toensure that our Products are correctly priced, there may be circumstances where the price isincorrect. If we discover an error, we may, at our discretion, either cancel the Order or contactyou to give you the option to purchase the Product at the correct price or cancel the Order.

6.PAYMENT

We accept online payment made by Visa and Mastercard debit/credit card. Your paymentdetails will be provided directly to our payment provider via a secure connection. You mustretain a copy of your transaction records and our Terms of Sale, Terms of Use and PrivacyPolicy.

Payment may be made in these currencies.

  • SAR- Saudi Riyal
  • AED- UAE Dirham
  • USD- US Dollars

Any dispute or claim arising out of or in connection with this website shall be governed andconstrued in accordance with the laws of UAE.

If you make a payment for our products or services on our website, the details you are asked tosubmit will be provided directly to our payment provider via a secured connection. 

The cardholder must retain a copy of transaction records and Merchant policies and rules.

7.DELIVERY

We use Aramex to deliver Mikyajy.com Orders. Delivery times and other conditions can beviewed here . We do not sell or deliver to any countries if prohibited by UAE law or OFACsanctions. Please check the list of countries to which we do not deliver. Your Order may incurcustoms duties and taxes at its destination. We have no control over these charges and cannotpredict their amount - please contact Aramex or your local customs office for furtherinformation or click here to view.

A single order may be split into multiple shipments, depending on the availability of the itemand/or weight limits for parcels. You should be aware of the possibility that multiple shipmentsmay result in multiple postings to your monthly credit card or debit card statement.

8.RETURNS

Mikyajy.com are proud to offer convenient and generous returns and exchange policies to ourcustomers.

Considering the intimate nature of our products, and all required Health and Safety laws,Mikyajy.com will gladly accept the exchange or return of an item, provided that it meets with allof the following conditions:

  • Exchange / refund is carried out within 7 days of purchase
  • The product is not opened and is kept intact in its original packaging
  • The customer has provided an original receipt and order reference number

Please note that all sale and promotional items cannot be refunded or exchanged online and instore.Refunds will be made by the original mode of payment. We do not refund deliverycharges except where the Product is defective or is not the Product you ordered.

You may return the Product at any one of our stores in the GCC, or you can contact ourcustomer service team by phone or email to arrange for a return by post or courier.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

9.GOVERNING LAW

These Terms of Sale are governed by the law of the United Arab Emirates as applicable withinthe Emirate of Dubai. You agree to submit to the exclusive jurisdiction of the courts of Dubai inthe event of a dispute.

10.FAQ

Please click here to see our FAQ.

11.CONTACT DETAILS

Postal address: PO Box 27844, Dubai – UAE

Physical address: 3rd Floor, Unit 301, Oud Metha Road, Dubai - UAE