FREE deliveries for orders above USD 80

CANCELLATION, RETURN & EXCHANGE POLICY

 

Cancellation

To cancel your order, please follow the steps below:

  • Go to ‘My Account > My Orders’ and cancel your order. Please note that the order can only be cancelled if the status is “Processing”. Any order with “Processed” status cannot be cancelled.
  • If your order is processed and not shipped, please contact our Customer Service Team at 800 5654 in the UAE or at 8001180009 in KSA to cancel your order
  • If the order has been shipped, no cancellations will be entertained unless the customer has received the wrong shade or item
  • All cancellation requests should be raised within 7 days of purchase

Return

To return your order, please follow the steps below:

  • All return requests should be raised within 7 days of delivery
  • No items on sale or offer can be returned unless the customer has received the wrong shade/product or received the item late
  • We do not accept returns of makeup boxes unless you’ve received a damaged/wrong item
  • Please note that we do not accept returns if the product’s seal or package has been used or tampered with
  • For Click & Collect, customers can return their items at a Mikyajy store closest to your location. Please note that items can only be returned at a store where Click & Collect service is enabled
  • For Cash on Delivery, customers can return their items to the nearest store however, the return must be done within 7 days of delivery and only items that have been received wrong can be returned
  • For Credit Card purchases, you can raise a return request at help@mikyajy.com and your amount will refunded back to your account within 8-10 business days
  • Please note that we do not accept returns for International Orders, custom charges need to be paid by the customer

Returns Process For Registered Users

To raise a return request please follow steps below:

  • Go to My Account > My Orders
  • Click on Order Details > Return/Exchange
  • Select the items you wish to return and state the reasons for return
  • If you require a product to be collected from home then please drop your complete address
  • If you require to return at the store, then select the nearest store closest to you
  • Finish the request by clicking on Return Items
  • Next you will receive an email confirming your return details
  • Our courier partners will call you within 48 hours to schedule a pickup from your address

Returns Process For Guest Users

To raise a return request please follow steps below:

  • Contact our Customer Service Team at 800 5654 in the UAE or at 8001180009 in KSA or drop us a message on help@mikyajy.com
  • Make sure you’ve your original receipt and confirmation email
  • Once confirmed by our customer service team, you will get a call from our courier partners
  • Please note that we do not accept returns if the product’s seal or package has not been used or tampered with
  • We do not accept returns of makeup boxes unless you’ve received a damaged/wrong item
  • All return requests should be raised within 7 days of delivery

Disclaimer:

  • Mikyajy will bear the costs of the courier for returning the products
  • To prevent any waste, please reuse the same box/bubble pouch in which your items were delivered for returns
  • Please submit your original invoice at the time of collection
  • We will not accept any returns if the original packaging has been tampered or opened
  • All items that don’t comply with our return policy will be held at our facilities
  • It is the customer’s responsibility to raise a return request and organize a collection by a courier company
  • Please note that Mikyajy has the right to refuse any return requests that don’t comply with our returns policies and terms & conditions

Refund

Reimbursements are withheld until the products are received back into our warehouse. Therefore, we encourage you to process a return request within 7 days of delivery.

  • Credit Card Orders

Once we’ve conducted a thorough quality check, we will issue a refund. Please note that the refund takes 8-10 business days to reflect into your statement. Please contact our customer service team if the amount has not been reflected back into your account within 14 days.

  • Cash On Delivery Orders

Once we’re done with a thorough quality check at our stores, you will receive an immediate refund. Any fee such as free delivery or cash on delivery fee will be deducted from the refund.

Exchange

For online exchanges, please raise a return request and place a new order for the correct shade.

For more assistance, please speak to our Customer Service Team.