FREE SHIPPING on orders above SAR 199

Frequently Asked Questions

Account related:

 

  • Do I have to create an account to shop online?

No, you can shop as a guest as well. But if you do create an account to shop, you will be kept up to date with the latest offers, discounts, and exciting events that we will have for you!

 

  • What should I do if I have problems logging into my account?

Please make sure you log in using the email address and password you used for signing up.

 

If you have forgotten your account password, click on Forgot my password and follow the steps to access your account again.

Get in touch with us if you are unable to resolve this issue.

 

 

General

 

  • What is Mikyajy?

Mikyajy is an Arabian homegrown brand for makeup and fragrances. We bring you the best international trends balanced with regional tastes and preferences.

 

  • Where are the products made?

Our products are manufactured in the state-of-the-art facilities of Europe!

 

 

Refunds and exchange

 

  • What is the refund policy?

At Mikyajy, your satisfaction is our priority, which is why we offer you the choice to exchange or refund your purchase. Check out our Return and Exchange policy.

 

  • I requested a refund but have not heard back from the customer service team. What should I do?

Drop us a message on WhatsApp: +971556757258 if you've surpassed 14 business days since the start of the refund process.

 

  • How long does the refund take?

Prepaid refunds may take 10-14 business days.

Please contact customer support to help you with the return for COD orders. Refund usually takes 10-14 working days for all COD orders post receiving them in our warehouse, passing a successful quality check.

For Click & Collect, then you may easily visit any of our stores to return your item and have your paid amount refunded instantly in cash.

 

Mada Refund

 

Please be aware that refunds to Mada cards processed more than 14 days after the original purchase may be delayed up to an additional 4 weeks due to the refund processing policy enforced by Mada and your issuing bank.

 

Orders and Delivery

 

  • How can I place an order?

 

It is super easy!

 

  • Browse through our products and click on the ones you intend to purchase.
  • Click on "Add to Bag" to add products to your shopping bag.
  • To review the products you have chosen, click on the small bag icon in the top right corner.
  • If you have a discount/offer code, enter it in the field and click "Apply." The total price of your shopping bag will be updated and displayed accordingly.
  • You can then sign up or sign in with us for information on the latest launches and offers! This step is optional.
  • Review your shopping bag and proceed to checkout when you are ready.
  • Fill in all the required details for shipping and click on "Save and Continue."
  • Review all your order details and shopping total once again before completing the payment.

 

And VOILA! Your order is placed! You will immediately see your order confirmation with your order number. Use this order number for further correspondence on the status of your order. You will also receive an email with your order details, including your order number, a summary of products ordered with prices, applied promotional codes, your ship-to and bill-to information, and the shipping method.

 

  • How can I cancel my order?

If your order is not shipped, you may cancel your order through your online account. If not, please get in touch with our customer service team at help@mikyajy.com or via WhatsApp at +971556757258. Please make sure to forward your order confirmation email and order number with your request. 

 

  • Can I deliver to a different address other than my billing address? |

Yes, of course! You will be asked to enter the Shipping Address separately from your Billing Address.

 

  • What are the delivery charges for GCC and international shipping?

 

  • Standard delivery charges across UAE: 25
  • Cash-on-delivery charges across UAE: 15
  • Standard delivery charges for KSA: SAR 25
  • Cash-on-delivery charges across KSA: SAR 15
  • Same day deliver charges across UAE: 15 AED

 

The cash-on-delivery option is not applicable for international orders.

We provide free deliveries and cash on deliveries for orders above AED/SAR 199.

 

 

  • How can I track my order?

Once your order is confirmed, you will be sent an order tracking number via email. You can track your order by dropping this number on the Aramex tracking website.

 

  • How can I contact Customer Care?

Drop a mail at help@mikyajy.com or contact us via WhatsApp at +971556757258. Alternatively, you can also get in touch via our call centers below:

KSA Call Center: 8001180009

UAE Call Center: 8005654

 

  • How much time does it take for local/international deliveries?
  • Within UAE: 2 to 3 working days
  • Within KSA: 3 to 5 working days
  • INT: 10-15 working days 

 

  • How to apply a Promo Code?

Once you have selected the products, you want to shop for and added them to your shopping bag, click on the small bag icon in the top right corner for checkout.

Enter the promotional code in the given field and click "Apply." The total price of your shopping bag will be updated and displayed accordingly.

You can then proceed to add your shipping details and make the payment.

  • How can I deactivate my personal account with Mikyajy?

To deactivate your account, please contact Customer Support at these numbers below:

KSA 800 1180009

UAE 8005654

Or email help@mikyajy.com 

Please note promo codes cannot be used during sales.  

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