FREE deliveries for orders above SAR 99

Frequently Asked Questions

Account related:

  • Do I have to create an account to shop online?
    No, you can shop as a guest as well. But if you do create an account to shop, you will be kept up-to-date with the latest offers, discounts and exciting events that we will have for you!
  • What should I do if I have problems logging into my account?
    Please make sure you are logging in using the email address and password you used for signing up.
    If you have forgotten your account password, click on “Forgot my password” and follow the steps to access your account again.
    Get in touch with us if you are unable to resolve this issue.

General

  • What is Mikyajy?
    Mikyajy is an Arabian homegrown brand for makeup and fragrances. We bring you the best of international trends balanced with regional tastes and preferences.
  • Where are the products made?
    Our products are manufactured in the state-of-the-art facilities of Europe!

Refunds and exchange

  • What is the refund policy?
    At Mikyajy, your satisfaction is our priority, which is why we offer you the choice to exchange or refund your purchase. Check out our Return and Exchange policy.
  • I requested a refund but have not heard back from the customer service team. What should I do?
    Drop us a message on WhatsApp: +971556757258

  • How long does the refund/exchange take?
    Within UAE: 7 working days
    For KSA: 7 working days

Orders and Delivery

  • How can I place an order?
    It is super easy!
  • Browse through our products and click on the ones you intend to purchase.
  • Click on “Add to Bag” to add products to your shopping bag.
  • To review the products you have chosen, click on the small bag icon in the top right corner.
  • If you have a discount/offer code, enter it in the field and click “Apply”. The total price of your shopping bag will be updated and displayed accordingly.
  • You can then sign up or sign in with us for information on the latest launches and offers! This step is optional.
  • Review your shopping bag and proceed to checkout when you are ready.
  • Fill in all the required details for shipping and click on “Save and Continue”.
  • Review all your order details and shopping total once again before completing the payment.

    And VOILA! Your order is placed! You will immediately see your order confirmation with your order number. Use this order number for further correspondence on the status of your order. You will also receive an email with your order details including your order number, a summary of products ordered with prices, applied promotional codes, your ship-to and bill-to information, and the shipping method.
  • How can I cancel my order?
    Please raise a ticket with help@mikyajy.com or via WhatsApp on +971556757258. Please make sure to forward your order confirmation email and order number. 
  • Can I deliver to a different address other than my billing address?|
    Yes of course! You will be asked to enter the Shipping Address separately from your Billing Address.
  • What are the delivery charges for GCC and international shipping?
  • Standard delivery charges across UAE: AED 25
  • Cash-on-delivery charges across UAE: FREE
  • Standard delivery charges for KSA: SAR 25
  • Cash-on-delivery charges across KSA: SAR 24
  • Cash-on-delivery option is not applicable for International orders

    Please note that we provide free deliveries and cash on deliveries for orders above AED/SAR 199.
  • How can I track my order?
    Once your order is confirmed, you will be sent an order tracking number via email You can track your order by dropping this number on the Aramex tracking website.
  •  How can I contact Customer Care?
    Drop a mail on help@mikyajy.com or get in touch with us via WhatsApp +971556757258. Alternatively, you can also get in touch via our call centers below:
    KSA Call Center: 8001180009
    UAE Call Center: 8005654
  • How much time does it take for local/international deliveries?
    Within UAE: 3 to 4 working days
    Within KSA: 5 to 7 working days
  • How to apply a Promo Code?
    Once you have selected the products you want to shop for and added them to your shopping bag, click on the small bag icon in the top right corner for checkout.
    Enter the promotional code in the given field and click “Apply”. The total price of your shopping bag will be updated and displayed accordingly.
    You can then proceed to add your shipping details and make the payment.

    Please note: promo codes cannot be used during sale