FREE deliveries for orders above SAR 99

Terms & Conditions

USE OF THE SITE

You may only use this Site:

  • if you are at least 18 years of age or are using the Site under the supervision of your parent(s) or legal guardian; and
  • on your own behalf and not for any commercial purposes unless explicitly authorized by us in writing.

Any information you provide to us or submit to the Site for any registration or subscription purpose or otherwise must be accurate and current. You must promptly update such information if there are any changes. You are solely responsible for keeping passwords and other account identifiers safe and secure and you are entirely responsible for all activities that occur under your password or account. You must notify us of any unauthorized use of your password or account.

USER SUBMISSIONS

Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and you grant us the right to use your name in connection with such Submissions. We may, but shall not be obligated to, remove or edit any submissions.

INTELLECTUAL PROPERTY

“MIKYAJY” is our registered trade mark. We are the owner or licensee of all registered and unregistered intellectual property rights in the Site and all content published on the Site (“Content”), the Site design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software. You may download and print off one copy of extracts of our site for personal use. You may not use of our intellectual property for any other purpose.

NO RELIANCE ON INFORMATION

The content is provided for information purposes only. Although we make a reasonable effort to ensure that the content is accurate and up to date, we make no representation and provide no warranty to this effect.

LIMITATION OF LIABILITY

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Site or the Content, whether express or implied. We will not be liable to you for any loss or damage (including indirect and consequential damage) suffered by you arising out of your use of this Site including but not limited to that arising out of or in relation to you use of or inability to use the Site, any reliance on any Content, any virus or technologically harmful material that may infect your computer equipment by your use of the Site and any use of any website linked to this Site and any use of your password or account (whether authorized or not).

APPLICABLE LAW

These Terms of Use shall be interpreted and governed by the laws of the United Arab Emirates as applicable in the Emirate of Dubai.

DISPUTES

Any controversy, claim or dispute arising out of or relating to these Terms of Use will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Dubai, UAE in English and governed by Dubai law pursuant to the Rules of Commercial Conciliation and Arbitration of 1994 (Dubai), as amended, replaced or re-enacted from time to time. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Dubai and is independent of either party. Notwithstanding the foregoing, we reserve the right to pursue the protection of our rights with respect to intellectual property rights and confidential information through the courts. For this purpose, you agree to submit to the jurisdiction of the courts of Dubai.

TERMS AND CONDITIONS OF SALE

1.APPLICATION

The products listed on this Site (“Products”) are offered and sold to you pursuant to these terms and conditions of sale, as amended from time to time (“Terms of Sale”). We may amend these Terms of Sale at any time and the version in force at the time that you make an order for Products (“Order) will be the terms that apply to the contract between us for such Order. Other terms and conditions that may apply to you are contained in our Terms of Use and our Privacy Policy.

2.AGE RESTRICTIONS

You may not make an Order or purchase any Product unless you are at least 18 years of age.

3.PRODUCTS

The images of the Products are for illustrative purposes only. Although we make reasonable efforts to display the colours and other aspects of our Products accurately, there may be slight variations.

4.ORDERS

After you place an Order, we will send you an email confirming receipt. However, acceptance of your Order does not occur until you receive an email from us informing you that your Order has been dispatched. We cannot guarantee that all Products will always be available for purchase. If we are unable to fulfil an Order, we will inform you by email and, if you have paid for the Order, refund the amount paid.

5.PRODUCT PRICES

The price of a Product will be as quoted on our Site at the time you submit your Order. The price of a Product does not include the delivery charge. Although we take all reasonable care to ensure that our Products are correctly priced, there may be circumstances where the price is incorrect. If we discover an error, we may, at our discretion, either cancel the Order or contact you to give you the option to purchase the Product at the correct price or cancel the Order.

6.PAYMENT

We accept online payment made by Visa and Mastercard debit/credit card. Your payment details will be provided directly to our payment provider via a secure connection. You must retain a copy of your transaction records and our Terms of Sale, Terms of Use and Privacy Policy.

Payment may be made in these currencies.

  • SAR- Saudi Riyal
  • AED- UAE Dirham
  • USD- US Dollars

 

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. 

The cardholder must retain a copy of transaction records and Merchant policies and rules.

7.DELIVERY

We use Aramex to deliver Mikyajy.com Orders. Delivery times and other conditions can be viewed here . We do not sell or deliver to any countries if prohibited by UAE law or OFAC sanctions. Please check the list of countries to which we do not deliver. Your Order may incur customs duties and taxes at its destination. We have no control over these charges and cannot predict their amount - please contact Aramex or your local customs office for further information or click here to view.

A single order may be split into multiple shipments, depending on the availability of the item and/or weight limits for parcels. You should be aware of the possibility that multiple shipments may result in multiple postings to your monthly credit card or debit card statement.

8.RETURNS

Mikyajy.com are proud to offer convenient and generous returns and exchange policies to our customers.

Considering the intimate nature of our products, and all required Health and Safety laws, Mikyajy.com will gladly accept the exchange or return of an item, provided that it meets with all of the following conditions:

  • Exchange / refund is carried out within 7 days of purchase
  • The product is not opened and is kept intact in its original packaging
  • The customer has provided an original receipt and order reference number

Please note that all sale and promotional items cannot be refunded or exchanged online and in store. Refunds will be made by the original mode of payment. We do not refund delivery charges except where the Product is defective or is not the Product you ordered.

You may return the Product at any one of our stores in the GCC, or you can contact our customer service team by phone or email to arrange for a return by post or courier.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

9.GOVERNING LAW

These Terms of Sale are governed by the law of the United Arab Emirates as applicable within the Emirate of Dubai. You agree to submit to the exclusive jurisdiction of the courts of Dubai in the event of a dispute.

10.FAQ

Please click here to see our FAQ.

11.CONTACT DETAILS

Postal address: PO Box 27844, Dubai – UAE

Physical address: 3rd Floor, Unit 301, Oud Metha Road, Dubai - UAE

 

 

Privacy Policy

This Privacy Policy explains how we will use the information that we collect about you when you use this Site. Your use of this Site will also be subject to our Terms of Use and, if you purchase any Product, our Returns Policy. Terms defined in the Terms of Use will also be applicable to this Privacy Policy.

1.When we collect your personal information

You can visit and browse the Site without having to provide any personal information. However, you will need to provide personal information when you register an account, place an order or make a Submission.

2.The personal information we collect

The personal information we collect will include your title, name, gender, email address, postal address, delivery address (if different), telephone number and mobile number. We may also collect personal information provided by you together with or as part of any Submission.

We do not collect payment details, payment card details or bank account details. These details are collected during the secure purchase process facilitated by our payment service provider, known as PayFort, and these details are never shared with us.

3.Other information we collect

We will collect certain information (such as time and date of your visit to the Site, pages viewed, IP address and browser used to access the Site) whenever you visit the Site. We use this information to understand how our Site is used and to improve performance the Site. This information is anonymized and cannot be linked back to you as an individual.

4.How we use your personal information

We will use your personal information to:

  • establish and administer your account, process and deliver your Orders and to provide you with services and information;
  • improve the Site layout, Content and functionality; and
  • carry out research on our users’ demographics and tastes.

We may use your personal information to send you information about our Products and services and those of our associated companies. You can choose to opt out of this at any time by clicking on the “unsubscribe” link in any marketing email that we send to you.

5.Sharing your personal information with third parties

We will share your personal information with:

  • Aramex, for Order delivery purposes;
  • third parties who provide us with services, in order to provide us with those services (for example: marketing, website administration and fraud protection services); and
  • any governmental or legal authority if required by law.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal information to third parties without obtaining your prior consent. The Site may contain links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third other sites, nor for any third party to whom we transfer your personal information in accordance with our Privacy Policy.

6.Use of Social Plugins

The Site uses social plugins (“plugins”) provided by third parties including Facebook, Instagram, What’s App and Pinterest (“PI Providers”)).

When you visit a page that contains a plugin, your browser establishes a direct connection to the servers of the relevant PI Provider (which may be located overseas) and your plugin content is transferred to your browser. The relevant PI Provider is then able to receive information about your having accessed that page of the Site. This occurs even if you do not have an account with the PI Provider or are not logged into it at the time.

If you are logged into the website of a PI Provider, and you interact with the relevant plugins on our Site (for example by clicking “Like” or entering a comment) the corresponding information is transmitted from your browser directly to the PI Provider server and stored by it. The information may also be published on your PI Provider account page and visible to those whom you have given access as “friends” or otherwise.

You can block plugins by using add-ons for your browser, like the “Facebook Blocker”.

For information on the purpose and scope of data collection by Facebook, Pinterest and Instagram and how it is processed and used, as well as your rights in this respect and settings options for protecting your privacy please read the privacy policy of the relevant PI

Provider: FacebookInstagram

7.Cookies

It is not necessary to accept cookies to visit our Site. However, if you would like to place an Order or add an item to your shopping basket, you will need to set your browser to accept cookies so you can use the relevant functions. The cookies we use are never used to store any personal information and cannot be traced back to an individual user. We use the anonymised information we receive from the cookies to understand how our customers use our Site, to improve the Site, to tailor advertisements to your tastes and to make the Site easier for you to use.

This Site uses Google Analytics which uses cookies to help us analyse how our Site is used. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Site, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

8.Security

We have in place technical and security measures to prevent unauthorised access to or accidental loss or destruction of your personal information that is stored by us. We collect your personal information on a secure server, and we use firewalls on our servers. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorised access to and use of your password and account.

9.Consent

By using our Site or by submitting personal information to the Site or to us or to our agents, you consent to our use of your personal information in the manner set out in this Privacy Policy.

10.Access and contact

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet accepted requirements and standards. Therefore, Customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

You may request access to your personal information, and you may request that we corrected any inaccuracies in that personal information. At any stage you also have the right to ask us to stop using your personal information for direct marketing purposes. You may contact us at help@Mikyajy.com or Kamal Osman Jamjoom Group LLC, Sultan Business Center, 3rd Floor, Unit 301, Oud Metha Road, Dubai - UAE.

 

 

RETURNS AND EXCHANGE POLICY

At Mikyajy, your satisfaction is our priority, which is why we offer you the choice to exchange or refund your purchase as per the following guidelines:

  • Exchange / refund is allowed within 7 days of purchase
  • Exchange / refund of the product can be claimed online or at any Mikyajy store. To find the store closest to you please head to our Store Locator.
  • For online refunds, please make sure you’ve your invoice and order reference number. For store refunds, please keep make sure you present the original sales receipt.
  • Products that need to be exchanged or refunded need to be unopened and in their original packaging.
  • Please note that all sale and promotional items cannot be refunded or exchanged online and in store.

For more assistance on your refunds and exchange head to our FAQs or simple Contact Us for further clarification.

PAYMENT METHODS

Mikyajy.com brings a pool of payment gateways so that you can shop with ease.

Our payment methods include Credit or Debit Card payments made with a Visa and Mastercard.

Your payment details will be provided directly to our payment provider via a secure connection. To learn more about our payment methods, please read our Terms & Conditions.

Payment in the following currencies are welcomed:

  • SAR- Saudi Riyal
  • AED- UAE Dirham
  • USD- US Dollars

In addition to card payment, we also offer our customers a Cash on Delivery payment option. This allows you to settle the invoices once the items are delivered to your home.

Please note there may be a surcharge applicable when this delivery option is selected. This surcharge, if applicable, will be clearly detailed in your Order Confirmation.