FREE deliveries for orders above AED 199

Frequently Asked Questions

Click & Collect:

 

  • What is Click & Collect?

It's our amazing service that allows you to place an order on our website/application and collect it from any of your nearby stores! Once your order is delivered to the store, we will share a barcode for collection.

 

  • How do I know if a store offers Click-and-Collect service?
  • Easy! From our website/ application, you may be able to find the list of stores which supports the service.

     

    • What are the charges for Click-and-Collect?

    We do not charge our customers to use click and collect service.

     

    • How do I know when to collect my order?

    We would love to be the first to let you know that your order is ready to meet you! Please keep any eye on your WhatsApp and emails, once your order was delivered, we will be sharing a barcode for collection. You may also use your order ID to collect your order from the store.

     

    • What do I need to bring when I collect my order?

    The QR code or order number must be shown when visiting the store to collect the order.

     

    • What if I am late collecting my order?

    There is a chance that your order may be canceled if you were delayed collecting your click-and-collect order. It is best to contact the store and let them know that you still intend to collect your order. This will allow them to keep the order waiting for you!

     

    • What if I want somebody else to come and collect my order for me?

    If you need someone else to collect your items, then please share the collection details with the chosen person and inform the store that somebody else will pick up your purchases. Your nominated collector will need to know the location of the store and date for collection as well as the details of your order. Please beware of sharing your personal information. Always make sure you send a trusted person to collect your order.

     

    • What if I need to cancel my Click-and-Collect order?

    Kindly contact our customer support to cancel your order. You can reach us by telephone at 8005654 (UAE) or 8001180009 (KSA).

     

    • Why I'm unable to find the click and collect option while placing my order?

    Click and collect service is applicable on all orders above 50 AED/SAR. Please check the order value and retry again!

     

    • What about refunds and returns?

    If you need to exchange or return your click-and-collect order, you may proceed with this in the same store upon collection. Otherwise, you may visit any of our stores within the return period of your collected order to return your item and have your paid amount refunded instantly in cash.

     

    Placing an order:

     

    • I have not received a confirmation email.

    If you are sure that the email you have entered is your correct email address, please check the junk folder. If it's still not received after 4 hours of placing your order, please reach us on any of our support channels, and we'll look into this for you. Please send us the phone number used while placing your order to help us locate it.

     

    • I received an email saying that my order was unsuccessful.

    We're sorry that your order was unsuccessful; this is mostly related to the payment information provided. We would love for you to reorder and verify your payment details, including name and address, before placing your order again and/or using an alternative payment method. If you have received an SMS from your bank confirmation the order amount deduction, then please reach us on any of our support channels, and we'll look into this for you.

     

    • I received an email saying that my order was unsuccessful.

    We're sorry that your order was unsuccessful; this is mostly related to the payment information provided. We would love for you to reorder and verify your payment details, including name and address, before placing your order again and/or using an alternative payment method. If you have received an SMS from your bank confirmation the order amount deduction, then please reach us on any of our support channels, and we'll look into this for you.

     

    • I can't complete checkout for some of the products in my cart.

    This may mean that the product is now out of stock! The product may have been available at the time when it was added to your basket, but the stock must have finished by the time you started the checkout process. The website will 'save' this item in your basket, with a note mentioning that it is now out of stock. Please remove the out-of-stock product to place your order with the remaining items in stock. This challenge is common during our big sales and campaigns, putting our products in high demand. Please click on ''refresh'' at the bottom of the home page to resolve any technical issues and re-order successfully.

     

    • I want to redeem a voucher.

    Easy! You can enter the discount voucher on the checkout page. We have a dedicated box for all our discount codes.

     

    Account related:

     

    • Do I have to create an account to shop online?

    No, you can shop as a guest as well. But if you do create an account to shop, you will be kept up to date with the latest offers, discounts, and exciting events that we will have for you!

     

    • What should I do if I have problems logging into my account?

    Please make sure you log in using the email address and password you used for signing up.

     

    If you have forgotten your account password, click on Forgot my password and follow the steps to access your account again.

    Get in touch with us if you are unable to resolve this issue.

     

    • Can I change my email address?

    Your existing email address is linked to all your account details. If you would like to use a different email address, then please create a new account using a different phone number and the desired new email address.

     

    • How can I unsubscribe from the newsletters sent by SMS?

    We hate to see you missing out on our offers and exclusive campaigns! But we are here to help you, so here is how: For UAE: Send an SMS "opt Out # MIK" to "4687". For KSA: If you are an STC customer. To block promotional messages from a specific sender, send the sender's name ''The name of the brand in the message'' to 801001. To unblock promotional messages from a specific sender, send the sender's name to 801002. If you are a ZAIN customer. To stop receiving SMS ads from a particular sender, send Stop space and then the sender's name to "705000". To unblock or to start receiving SMS, send the text "Start" to "705000". If you are a Mobily customer, send the text "stop" to "604445," and to unblock it, send the text "resume" to "604445".

     

    • How can I unsubscribe from the newsletters sent by e-mail?

    We send exclusively our upcoming offers to our registered customers, and want you to be the first to know! But, we still respect your decision. Please scroll to the bottom of the email and click on unsubscribe to stop receiving our newsletters.

     

    • I have forgotten the password to my online account

    Easy! Please select the FORGOT PASSWORD option on the Account Login Page, where you will be prompted to enter your account email address to receive a password reset email. If you don't receive this email, please check your junk mail. If still not received within 1 hour or you still face difficulty resetting your password after receiving this email, please reach us through the CONTACT US page below, and we'll look into this for you.

     

     

    General

     

    • What is Mikyajy?

    Mikyajy is an Arabian homegrown brand for makeup and fragrances. We bring you the best international trends balanced with regional tastes and preferences.

     

    • Where are the products made?

    Our products are manufactured in the state-of-the-art facilities of Europe!

     

     

    Refunds and exchange

     

    • Can I change my delivery address after placing an order?

    Yes, of course! Just give us a call on 8005654 (UAE) or 8001180009 (KSA) . You may as well reach us by locating your desired support channel under CONTACT US, and let us know the new delivery address you’d like us to ship to.

     

    • Can I change the items on my order?

    Once the order is placed, our warehouse will directly start processing it. At that stage, we recommend placing a new order with the forgotten items, otherwise you may please cancel the order and reorder one more time adding all your favorite products. If your order was shipped already, and you wish to make changes, then you may easily follow our return process by returning your order within 7 days to re order your desired products. Please note that the standard return policy may vary for different products or items purchased during sales or promotions. Please check the returns policy to confirm if your items are eligible for return. Small Tip!! Please always ensure that your desired products are available on the website before canceling and reordering to avoid losing them. Also, your coupon can be reapplied to the new order.

     

    • What is the refund policy?

    At Mikyajy, your satisfaction is our priority, which is why we offer you the choice to exchange or refund your purchase. Check out our Return and Exchange policy.

     

    • I placed an order but some of my chosen products were canceled!

    All products sold on the website/application are subject to availability. We will inform you if they are unavailable, and a refund will be processed for the out of stock items. This does not happen often, but it is more common over peak periods due to the high volume of orders and fast-moving inventory. We take as many precautions as we can to avoid this situation, However, it does happen from time to time. Please subscribe to our newsletters to be the first always to know about our latest offers, and purchase your favorite products before the stock finishes!

     

    • I requested a refund but have not heard back from the customer service team. What should I do?

    Drop us a message on WhatsApp: +971556757258 if you've surpassed 14 days since the start of the refund process.

     

    • How long does the refund take?

    Prepaid refunds may take 10-14 days.

    For Click & Collect, then you may easily visit any of our stores to return your item and have your paid amount refunded instantly in cash.

     

    Mada Refund

     

    Please be aware that refunds to Mada cards processed more than 14 days after the original purchase may be delayed up to an additional 4 weeks due to the refund processing policy enforced by Mada and your issuing bank.

     

    Orders and Delivery

     

    • How can I place an order?

     

    It is super easy!

     

    • Browse through our products and click on the ones you intend to purchase.
    • Click on "Add to Bag" to add products to your shopping bag.
    • To review the products you have chosen, click on the small bag icon in the top right corner.
    • If you have a discount/offer code, enter it in the field and click "Apply." The total price of your shopping bag will be updated and displayed accordingly.
    • You can then sign up or sign in with us for information on the latest launches and offers! This step is optional.
    • Review your shopping bag and proceed to checkout when you are ready.
    • Fill in all the required details for shipping and click on "Save and Continue."
    • Review all your order details and shopping total once again before completing the payment.

     

    And VOILA! Your order is placed! You will immediately see your order confirmation with your order number. Use this order number for further correspondence on the status of your order. You will also receive an email with your order details, including your order number, a summary of products ordered with prices, applied promotional codes, your ship-to and bill-to information, and the shipping method.

     

    • How can I cancel my order?

    If your order is not shipped, you may cancel your order through your online account. If not, please get in touch with our customer service team at help@mikyajy.com or via WhatsApp at +971556757258. Please make sure to forward your order confirmation email and order number with your request. 

     

    • Can I deliver to a different address other than my billing address? |

    Yes, of course! You will be asked to enter the Shipping Address separately from your Billing Address.

     

    • What are the delivery charges for GCC and international shipping?

     

    • Standard delivery charges across UAE: 25
    • Standard delivery charges for KSA: SAR 25
    • Same day deliver charges across UAE: 15 AED

     

     

     

    • How can I track my order?

    Once your order is confirmed, you will be sent an order tracking number via email. You can track your order by dropping this number on the Aramex tracking website.

     

    • How can I contact Customer Care?

    Drop a mail at help@mikyajy.com or contact us via WhatsApp at +971556757258. Alternatively, you can also get in touch via our call centers below:

    KSA Call Center: 8001180009

    UAE Call Center: 8005654

     

    • How much time does it take for local/international deliveries?
    • Within UAE: 2 to 4 working days
    • Within KSA: 3 to 7 working days
    • INT: 10-15 working days 

     

    • How to apply a Promo Code?

    Once you have selected the products, you want to shop for and added them to your shopping bag, click on the small bag icon in the top right corner for checkout.

    Enter the promotional code in the given field and click "Apply." The total price of your shopping bag will be updated and displayed accordingly.

    You can then proceed to add your shipping details and make the payment.

    • How can I deactivate my personal account with Mikyajy?

    To deactivate your account, please contact Customer Support at these numbers below:

    KSA 800 1180009

    UAE 8005654

    Or email help@mikyajy.com 

    Please note promo codes cannot be used during sales.  

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