- Exchange/refund is allowed within 7 days of purchase
- If a product has been purchased online then it cannot be returned in-store. Therefore, an online purchase can only be returned by raising a ticket with firstname.lastname@example.org or via WhatsApp.
- For online refunds, please make sure you’ve your order confirmation email and order reference number.
- For store refunds, please make sure you present the original sales receipt at the time of exchange/return.
- Please note that we only accept returns if the product packaging has not been opened or the product is not used.
- We do not accept returns for makeup boxes unless you’ve received a damaged item.
- Please note that all sales and promotional items cannot be refunded or exchanged online.
- Items such as lipsticks, foundation, eyeliner, mascara, nail polishes, body mists, EDPs, EDTs, primers, eye shadows, and other cosmetics cannot be returned unless the customer has received a wrong product or the item has not been used/opened.
- Please note that all refunds will be done only through the Original Mode of Payment.
For more assistance on your refunds and exchange head to our FAQs or Contact Us for further clarification.